COVID-19 (Coronavirus)

At the present time, our working hours remain the same to minimize disruption for our clients.

All our staff have been fully briefed on keeping hygiene standards high both in and out of work.

The UK Government are continually reviewing their stance on COVID-19 (Coronavirus). As part of their future plans and in an attempt to slow the spread of COVID-19, instructions may be given that restrict our ability to deliver services as quoted.

Should such measures be implemented, this will restrict our ability to meet our quotation and or supply services as detailed. We may be obligated to delay, suspend or indeed cancel our services. If the virus or UK Government directions affect our ability to conduct your removal, relocation or other services; we and our insurers will not be in a position to accept any liability for losses that may arise, and we therefore limit our liability accordingly.

Furthermore, we as Acorn Removals are taking, as of today, additional precautions to minimize risks protecting the health of our employees, and our customers,

  • In agreement with our customers and partners, pre-move surveys will be performed through video/telephone survey or postponed to later dates
  • In exceptional cases pre-move survey will be performed physically on location, however all this will be in agreement with necessary measures and guidelines and discussed with employee and customers beforehand. We will limit these contacts to 1-on-1.
  • Household moves will take place as planned in agreement with customers, however we will offer postponement where possible or until other measures are indicated by the UK Government. To keep physical contact limited, we advise to have only one contact person on-site during removal dates.

As your trusted moving specialist, Acorn Removals ensures the deployment of healthy employees during your move. All our employees try to remain of service to you as long as possible in accordance with the above. We therefore ask you kindly to also follow the NHS and UK Government guidelines, so that the situation remains manageable for all parties.

If you have any doubts, questions or concerns, kindly contact your contact us. As your moving partner, we will assist where possible.